Multicycle again awarded
Our service qualities convince - and not just from our point of view! In the bicycle dealer section, the German Institute for Service Quality (DISQ) in collaboration with the news station NTV rated 38 bicycle trading companies this year.
After we awarded the winning of the German Sports & Leisure Award in 2023 by the occupancy of the 1st place , the overall victory of the German Service Award in the Bicycle dealer category was once again a number of 1.
"We did not subside last year and continued to optimize our services. We are very happy with this award because our efforts have been rewarded again. Our great employees from almost 50 branches all over Germany, who do their best every day, have rightly deserved this price. Multicycle managing director Martin Schmidt on the winning award.
As part of the extensive service study, more than 2,270 companies were tested in 67 categories, through travel providers and camping equipment up to the fitness and sporting goods industry. The repeated test winner award honors our entire team and proves how important the satisfaction of our customers is.
The service quality was collected using customer opinions on the service of the respective company. Among other things, the advisory skills, the offer, holistic communication and solution qualities, as well as additional services, waiting times and accessibility were assessed. In the bicycle dealer category, Multicycle was a test winner at a clear distance.
Further information on the entire series of tests can be found here!