Terms and conditions and legal information for the online shop Multicycle.de
These terms and conditions, information and instruction texts were based on the non-binding conditions of conditions of the Bayern e. V. created.
(As of January 29, 2025)
I. General terms and conditions and customer information
1. Contract basis
2. Offer, conclusion of the contract, correction options, contract text storage
3. Payment and delivery
4. Prices and shipping
costs 5
.
II. Further customer information
9. Essential features of the goods
10. Prices and shipping costs
11. Payment and delivery conditions, delivery
date 12
.
III. Supplementary Terms and Conditions for easyCredit Purchase on Account
1. Scope
2. easyCredit invoice
3. easyCredit invoice via SEPA direct debit
4. Goods dispute
I. General terms and conditions and customer information
1. Contract basis
a) These general terms and conditions regulate the contractual relationship between the
Multicycle Bahrrad-Handels GmbH & Co. KG
-central administration-
Am Riedbach 15
87499 Wildpoldsried
Tel.: 0 83 04 99 20
Fax: 0 83 04 99 92 99
Mail: kontakt@multicycle.de
(hereinafter "Seller") and the customer for sales via the online shop https://multicycle.de about the seller set goods.
Customers within the meaning of these provisions are both consumers (every natural person who concludes a legal transaction for purposes that cannot be attributed to either their commercial or independent professional activity) as well as entrepreneurs (any natural or legal person or a legally capable partnership who acts in the exercise of their commercial or independent professional activity).
b) The general terms and conditions are used in the version valid for all goods delivery contracts at the time the contract is concluded, which were concluded with the exclusive use of long -distance communication means.
Deviating terms and conditions of the customer only apply if their inclusion has been expressly agreed. An agreement cannot already be seen in the fact that the seller provides the agreed service, knowing any customer ABB. This also applies if the seller has not expressly objected to the validity of the customer ANGB if the delivery.
c) The contractual language is German. The law of the Federal Republic of Germany applies to the exclusion of the UN sales law.
This choice of law only applies to a consumer insofar as it is not removed from the protection, which is granted to him by those mandatory provisions of the country in which the consumer has his habitual residence.
2. Offer, conclusion of the contract, correction options, contract text storage
a) The product description on the online shop pages of the seller represent non-binding offers for submitting an order.
After the customer has passed through the customer, the purchase contract comes about after receipt of the binding order of the customer by submitting the contract confirmation by the seller (e.g. by phone, email or letter).
The automatic confirmation of the order receipt sent initially does not constitute acceptance of the contract offer, but only confirms the receipt of the order. If the contract is not accepted within 2 days or if the contract is not immediately concluded in accordance with the cases mentioned under 2.C) –G), the customer's offer is deemed to be rejected and it is no longer bound by this.
b) To submit the binding order of the customer via the seller's online goods basket system, the customer places the selected item in the virtual "shopping cart" by clicking the button "to the shopping cart". The customer can open this at any time by clicking on the same button or the shopping cart symbol on the right upper side and making changes. After the customer has placed the desired items in the "shopping cart", the customer first reaches the "cash register" button via the shopping cart to enter the personal data or the login area, provided that the customer has already set up an account with the seller. In the further episode, the customer comes to the order overview page by selecting the payment method and the shipping method. Here the customer can check all order data again and, if necessary, make changes or adjustments or cancel the order (e.g. by closing the browser window). The ordering process is only completed by clicking the "Order for a fee" button.
c) PayPal
opts for the payment method "PayPal" in deviation to Section 2.a) The contract between the customer and the seller immediately concludes when the "Order for a fee" button.
At the end of the order drain, the PayPal input mask appears in which the customer receives his email address stored in PayPal and his PayPal password. With confirmation of the payment by the customer, the purchase price, including the purchase price, including the possible shipping costs, is immediately credited to the seller's account based on the purchase contract. The shipping takes place up to 7 working days after payment instructions, synonymous with the receipt of the payment.
d) PayPal Plus
selects the payment method "PayPal Plus" in the order process, the customer will be forwarded to the website of the online provider PayPal after submitting the order. There the customer can provide his payment data and confirm the payment instructions on PayPal. This concludes the contract with the seller.
e) Incitional purchase by Easycredit
If the customer chooses the payment method “Incitional purchase by Easycredit” in the order process, the customer will be forwarded to Section 2.b) after submitting the order to the website of the online provider EasyCredit. There the customer can provide his payment details and operate the payment instructions on easyCredit. This concludes the contract with the seller.
f) Targobank
chooses the payment method “Targobank” in the order process, the customer will be forwarded to the website of the online provider Targobank after submitting the order. There the customer can provide his payment data and operate the payment instructions to the Targobank. This concludes the contract with the seller.
g) Credit card
selects the “credit card” payment method in the order process, the customer will be forwarded to the website of the online provider Stripe after submitting the order. There the customer can provide his payment data and operate the payment instructions on Stripe. This concludes the contract with the seller.
h) Insofar as the customer sends an offer or an inquiry, for example, via a contact form, by email, fax, letter or by phone to the seller, the seller sends the customer a binding offer by email, which the customer can accept within 5 days. In order to save the sentence data, the customer can print them out or save them on his PC or another electronic data carrier.
i) Note on the contract text storage
The data of the customer's order and the contract text are not saved by the seller in a form that can still be accessed for the customer. In the event that the customer wants to document his order data, the customer can copy it, print it out or save it in any other way before submitting the binding order.
However, the seller sends the customer a contract confirmation at the latest when the goods are delivered, in which the content of the contract is reproduced.
j) The customer can view his orders made at any time via the created customer account.
3. Payment, delivery
a) Unless otherwise agreed, the delivery of an ordered goods will only be delivered against the address stored as part of the ordering process. Something else applies only when paying using PayPals, here the delivery is made to the address stored at PayPal at the time of payment.
If the customer and the seller have not agreed on the contrary, the payment is due immediately after the contract is concluded.
b) Delivery takes place within 7 working days after the contract was concluded, provided that a delivery time that deviates from it is not expressly mentioned in the item description or has been expressly agreed on a different delivery time.
Insofar as the customer has chosen the payment method "Prepayment by advance transfer", the deadline begins a day after the transfer is made (issuing the payment instruction to the bank).
There are no deliveries on Sundays, celebrations.
If the customer wants to make use of the possibility of picking up, there are no shipping costs. The seller initially sends the customer an email that the goods are available for the customer for collection. This can then be picked up by the customer by appointment with the seller.
c) If the customer chooses the possibility of paying using PayPals, the payment processing is carried out by the PayPal (Europe) S.à.rl et cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal (Europe) S.à.rl et cie, SCA that the customer can see with an account with a account at the PayPal (Europe) S.à.rl et cie, sca here https://www.paypal.com/de/webapps/mpp/ueragreement-full ; Insofar as the customer does not have a corresponding account, the terms of use "Conditions for Payments without PayPal account" are used, which the customer can view under subsequent Internet address https://www.paypal.com/de/Webapps/mpp/ua/privacywax-full .
If the customer wants to use the payment method "PayPal invoice", in addition to the following regulations, the "general terms of use for the use of the invoice purchase" apply at https://www.paypal.com/de/webapps/mpp/ua/puiterms .
The seller transmits the customer data to the PayPal (Europe) S.à.rl et cie, SCA on the basis of which they carry out a credit check. If the PayPal (Europe) S.à.rl et cie, SCA, the customer's purchase purchase, the seller takes the purchase price claim to the PayPal (Europe) S.à.rl et cie, SCA, which accepts the assignment. A payment of the customer can now only be made to the PayPal (Europe) S.à.rl et cie, SCA. The customer is obliged to bring the invoice amount within fourteen days after receipt of the goods to the PayPal (Europe) S.à.rl et cie, to compensate.
The assignment only applies to the payment of the invoice amount. The further obligations (such as fulfillment of any warranty claims, goods delivery, granting right of withdrawal, returns, general customer inquiries) remain with the seller.
In the event of a negative result of the credit check, the seller reserves the right to refuse the customer the possibility of buying PayPal accounting and determine another payment method.
d) PayPal Plus
As part of the PayPal Plus payment service, the seller offers the customer the payment methods PayPal, credit card payment, electronic direct debit and purchase on account as PayPal services.
If the customer opts for the PayPal payment method, the payment processing is carried out by the PayPal (Europe) S.à.rl et cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. The terms of use of the PayPal (Europe) S.à.rl et cie, SCA with a PayPal account at PayPal (Europe) S.à.rl et cie, sca can view here https://www.paypal.com/de/webapps/mpp/ua/useragreement-full ; Insofar as the customer does not have a corresponding account, the terms of use "Conditions for Payments without PayPal account" are used, which can be viewed at the following link https://www.paypal.com/de/webapps/mpp/ua/privacywax-full .
If the customer uses the payment method credit card, the payment transaction is carried out immediately after confirmation of the payment instructions and after legitimation of the customer as a legal card holder by the customer's credit card company at the request of PayPal and burdened the customer credit card. Payment processing takes place via the payment service provider PayPal (Europe) S.à Rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), with the validity of the PayPal-Use conditions, visible at https://www.paypal.com/de/webapps/ua/useragreement If the customer does not have a PayPal account-with the validity of the conditions for payments without a PayPal account, visible at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full . The customer does not have to be registered with PayPal for payment by PayPal Plus credit card.
If the customer wishes the payment method direct debit, the customer issues PayPal with confirmation of the payment instructions a direct debit mandate. The customer of PayPal is informed about the date of the account stress (prenotification). With submitting the direct debit mandate immediately after confirming the payment instruction, PayPal calls on his bank to initiate the payment transaction. The payment transaction is carried out and the customer's account is charged. However, the load does not take place before the PayPal has expired. Payment processing takes place via the payment service provider PayPal (Europe) S.à Rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), with the validity of the PayPal-Use conditions, visible at https://www.paypal.com/de/webapps/ua/useragreement If the customer does not have a PayPal account-with the validity of the conditions for payments without a PayPal account, visible at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full .
Registration with PayPal is not required for the payment method PayPal Plus direct debit
If the customer has chosen the payment method, in addition to the following regulations, the "general terms of use for the use of the invoice purchase" apply at https://www.paypal.com/de/webapps/mpp/ua/puiterms .
The seller transmits the customer data to the PayPal (Europe) S.à.rl et cie, SCA on the basis of which they carry out a credit check. If the PayPal (Europe) S.à.rl et cie, SCA, the customer's purchase purchase, the seller takes the purchase price claim to the PayPal (Europe) S.à.rl et cie, SCA, which accepts the assignment. A payment of the customer can now only be made to the PayPal (Europe) S.à.rl et cie, SCA. The customer is obliged to bring the invoice amount within 14 days of receipt of the goods to the PayPal (Europe) S.à.rl et cie to compensate.
The assignment only applies to the payment of the invoice amount. The further obligations (such as fulfillment of any warranty claims, goods delivery, granting right of withdrawal, returns, general customer inquiries) remain with the seller.
In the event of a negative result of the credit check, the seller reserves the right to refuse the customer the possibility of buying PayPal accounting and determine another payment method.
In order to be able to use the PayPal plus invoice for payment, it is not necessary to be registered with PayPal.
e) Incitional purchase by Easycredit
In cooperation with TeamBank AG, Beuthener Straße 25, 90471 Nuremberg, we offer you the option of buying in installments.
A successful address and credit check is a prerequisite. In addition to our terms and conditions, the GTC and the data protection declaration of Teambank AG, Beuthener Straße 25, 90471 Nuremberg apply - in addition to our terms and conditions. The full terms and conditions of Teambank AG, Beuthener Straße 25, 90471 Nuremberg can be found at: https://www.easycredit-ratenkauf.de/wp-content/uploads/2022/ergaenzende_ratenkauf_by_eaSyCredit-feb2022.pdf
f) Targobank
In cooperation with Targobank AG, Kasernenstraße 10, 40213 Düsseldorf, we offer you the possibility of financing.
A successful address and credit check is a prerequisite. In addition to our terms and conditions, the GTC and the data protection declaration of Targobank AG, Kasernenstraße 10, 40213 Düsseldorf apply - in addition to our terms and conditions. The complete terms and conditions of Targobank AG, Kasernenstraße 10, 40213 Düsseldorf for financing you at: https://www.targobank.de/de/download/agb/agb.pdf
g) credit card
In cooperation with the Stripe Payments Europe, Limited (Spel), 1 Grand Canal Street Lower Grand Canal Dock, Dublin, D02 H210, Ireland, we offer you the option of paying by credit card.
A successful address and credit check is a prerequisite. In addition to our terms and conditions, the GTC and the data protection declaration of the Stripe Payments Europe, Limited (Spel), 1 Grand Canal Street Lower Grand Canal Dock, Dublin, D02 H210, Ireland apply. The complete terms and conditions of the Stripe Payments Europe, Limited (Spel), 1 Grand Canal Street Lower Grand Canal Dock, Dublin, D02 H210, Ireland can be found at: https://stripe.com/de/privacy
h) The seller does not take on a procurement risk and reserves the right to withdraw from the contract in the event of a lack of or not timely self -delivery. This only applies in the event that the seller is not responsible and, in particular to fulfill the liability from the contract, he has previously completed a congruent cover business. The seller will immediately inform the customer about the lack of or late self -delivery and, if necessary, exercise the right of withdrawal. In the event of withdrawal, received services must be returned immediately.
4. Prices and shipping costs
a) All prices are given in euros (€) and include the statutory VAT, as well as other price components and any other taxes and levies (total price/final price). The prices apply exclusively to orders via our online shop.
b) The respective packaging/shipping costs are listed at the product prices, which are listed under the "Shipping costs" link.
c) It is only delivered to the delivery addresses of the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Hungary, Italy, Netherlands, Poland, Slovakia, Slovenia. This also applies to orders from other EU countries that are not listed here.
d) In addition to the shipping costs, customs, customs fees and import sales taxes can be due for deliveries outside of Germany. These costs are to be borne by the customer and are usually not collected by the seller. The customer releases the seller from the use of these costs. The customer is responsible for the correct discharge of the goods and the resulting costs.
5. Warranty
a) If the customer is not regulated in b) and c), the legal warranty rights are entitled.
b) In the case of used items, the seller is only liable to consumers for defects that the buyer will be aware of within one year of the transfer of danger. The limitation period of the resulting claims according to § 438 BGB is two years.
For entrepreneurs, claims for defects for new goods become statute -barred after one year from the transfer of danger, the warranty is excluded for used items.
c) The reduced or excluded warranty periods under 5. The same applies to damage by the seller or his vicarious agent, or in the case of the fragment and in the cases of the right to recourse in accordance with §§ 478, 479 BGB; as well as for guarantees taken over by the seller.
6. Removal of title
The goods sold remains the property of Multicycle Bahrrad-Handels GmbH & Co. KG until full payment. The customer undertakes to inform the seller immediately if third parties claim the goods.
7.
a) If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, the headquarters of our administration-Wildpoldsried-are agreed for all claims that arise from or on the basis of this contract.
b) Section 7. a) also applies to persons who have no general place of jurisdiction in Germany, or people who have laid their place of residence or habitual whereabouts outside of Germany after the conclusion of the contract, or whose place of residence or habitual whereabouts are not known at the time of the complaint.
This does not apply if the customer is a consumer and has his place of residence or habitual residence in a member state of the European Union. In this case, a lawsuit must be filed before the responsible court of the residence member state.
8. Duties of the customer
The customer must ensure that the email address he has stored with the seller is correct. Furthermore, it must be ensured by the customer that he can receive emails at the stored address and this is not prevented in particular by a spam filter in order to ensure the access of the information required by e-mail as part of the conclusion of the contract.
II. Further customer information
9. Essential features of the goods
The essential features of the goods can be found in the article description.
CUBE points out that there may be deviations in the equipment.
Translations are made available to users of this website as service and "how to see". There will be no guarantee of all kinds, neither expressly nor tacitly, with regard to the accuracy, reliability or correctness of the translations made by German into another language.
10. Prices and shipping costs
The product prices and the shipping costs specified in the article description are total prices and include all price components, including taxes.
If no free delivery is offered or agreed, the shipping costs are to be borne by the customer in addition to the article price.
The customer can find the shipping costs of the item description or the pointed out under the link "shipping costs".
The shipping costs are specially shown during the ordering process.
11. Payment and delivery conditions, delivery date
The buyer only has the payment methods in advance, purchase purchase by Easycredit, financing with Targobank, credit card, leasing, PayPal and PayPal Plus.
For more details, please refer to our above general terms and conditions under Section 3. A).
The delivery takes place within 5 working days of the conclusion of the contract, provided that a delivery time deviating from it is not expressly mentioned in the item description or a different delivery time has been expressly agreed. There are no deliveries on Sundays, celebrations.
For more details, please refer to our above general terms and conditions under Section 3.
12. Contract language
Contract language is German.
Our website offers translations that were created using artificial intelligence (linguies). These translations serve exclusively for your comfort and should help you to better understand our content. Adequate efforts were made to provide a precise translation. Nevertheless, no automatic translation is perfect. Please note that the contractual language is only German. In the event of inconsistencies or misunderstandings between the German version and a translated version, the German version has priority
13. Warranty
The provisions regarding the liability rights for the goods offered by the seller are shown in Section 5. The seller AGB.
For warranty/ guarantee cases, we reserve the right to save data from our e-bike locally and to transmit it to the e-bike system manufacturer if necessary.
14. Customer service/complaints
On 09231 71 012, the seller will be happy to answer any questions, complaints, suggestions but also in the event of complaints.
For service activities on your e-bike, we reserve the same time in front of the service report in the Flow app.
15. Battery disposal notice
After we act with batteries and batteries or with devices that contain them, we are obliged to instruct them as below:
Please note that old batteries must not be disposed of via household waste (this is identified by the symbol of the crossed -out garbage can on the battery). For this reason, you are legally obliged as an end user to return used batteries.
You can find the following other characters next to the crossed -out garbage can:
PB = battery contains more than 0.004 mass percent lead
CD = battery contains more than 0.002 mass percent cadmium
HG = battery contains more than 0.0005 mass percent mercury.
We would like to point out that you can also hand in the old batteries with us Multicycle Bicycle Handels GmbH & Co. KG, Central Administration, in Öschle 6, 87499 Wildpoldsried free of charge, provided we also offer or offer them as new batteries.
II. Supplementary General Terms and Conditions for easyCredit Invoice
1. Scope
The following supplementary General Terms and Conditions (hereinafter "GTC") apply between you and the merchant (hereinafter "we" or "us") for all contracts concluded with us in which the easyCredit invoice purchase (hereinafter easyCredit invoice) or the associated free deferred payment option is used.
In the event of a conflict, these Terms and Conditions prevail over any conflicting terms and conditions we use.
easyCredit billing is only available to customers who are consumers according to Section 13 of the German Civil Code (BGB) and who are at least 18 years old.
2. easyCredit invoice
For your purchase, we offer easyCredit invoice as an additional payment option with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter TeamBank AG).
We reserve the right to check your creditworthiness. For further details, please refer to the easyCredit invoice privacy policy in the order process. If the use of easyCredit invoice is not possible due to insufficient creditworthiness or reaching the merchant sales limit, we reserve the right to offer you an alternative payment option.
The easyCredit invoice contract is concluded between you and us. There is no payout; instead, with easyCredit invoice, you opt for a free deferral of payment of the purchase price. You do not have to pay for the goods immediately upon receipt; payment is due 30 days after delivery, on the first of the following month. We retain title to the goods until the purchase price has been paid in full.
The purchase price claims arising from the use of easyCredit invoices are assigned by us to TeamBank AG under an ongoing factoring agreement. Payments from you can only be made to TeamBank AG with debt-discharging effect.
Apart from the general trade supervisory authority, we are not subject to any regulatory oversight. You can submit complaints to us by letter or email.
3. easyCredit invoice via SEPA direct debit
By issuing the SEPA direct debit mandate with your easyCredit invoice, you authorize TeamBank AG to collect the payments to be made through your easyCredit invoice from your current account specified during the ordering process at the credit institution specified therein by means of a SEPA direct debit.
Move-in will take place no earlier than the date specified in the pre-notification. Move-in may take place at a later date, but at a later date.
If the purchase price is reduced between the pre-notification and the due date (e.g. through credit notes), the amount debited may differ from the amount stated in the pre-notification.
You are responsible for ensuring that your current account has sufficient funds at the due date. Your bank is not obligated to honor the direct debit if there are insufficient funds in your current account.
If a direct debit is returned due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the closure of the current account, you will be in default even without a separate reminder, unless the returned direct debit is the result of a circumstance for which you are not responsible.
TeamBank AG may claim any fees charged by your bank to TeamBank AG for a returned direct debit for which you are responsible as damages, and you must reimburse them. You reserve the right to prove that TeamBank AG incurred lesser or no damages at all.
If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or default interest of five percentage points above the respective base interest rate of the European Central Bank for each reminder.
Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return, or a complaint. In these cases, the payment will be reversed in consultation with us by transferring the corresponding amount back or by issuing a credit note.
4. Dispute over goods
Should you wish to assert any objections, defenses, or other counterclaims with regard to the purchase price claim, you must declare this to us as the merchant. TeamBank is only responsible for providing the easyCredit invoice payment option, but not for processing complaints relating to the purchase contract.
